Refund and Returns Policy

Effective Date: January 2, 2025

At Visionhato, we strive to provide high-quality products and services to our customers. If for any reason you are not satisfied with your purchase, we are here to assist you. Please review our Refund and Returns Policy below for more details on how we handle returns and refunds.

1. Returns

We accept returns under the following conditions:

  • Eligibility for Return: Items can be returned within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
  • Non-Returnable Items: The following items are non-returnable and non-refundable:
    • Gift cards
    • Downloadable software products
    • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@visionhato.com or call us at (760) 757-1336 to request a return authorization (RMA).
  2. Provide Order Information: Please include your order number, a description of the item, and the reason for the return.
  3. Return Shipping: After we issue a return authorization, you will be provided with instructions on how to send the item back. Please ensure that the item is securely packed to prevent damage during return shipping. You are responsible for the cost of return shipping unless the item is defective or was shipped in error.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If your return is approved, we will process a refund to your original method of payment. Refunds will be issued within 7-10 business days after we receive the returned item.

  • Shipping Costs: Shipping fees are non-refundable. If you received free shipping on your original order, the cost of shipping will be deducted from your refund amount.
  • Partial Refunds: In some cases, a partial refund may be granted if the item shows signs of use, is damaged, or missing parts that were not due to our error.

4. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the replacement item.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@visionhato.com or call (760) 757-1336. We will assist you in resolving the issue and provide you with a return label for the damaged or defective item. In such cases, we will cover the cost of return shipping and issue a full refund or replacement at no additional charge.

6. Late or Missing Refunds

If you have not received a refund within the expected time frame, please check your bank account and contact your credit card company or payment provider, as it may take some time before the refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at info@visionhato.com.

7. Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return or refund, please contact us using the details below:

Thank you for shopping with Visionhato!

This Refund and Returns Policy is designed to ensure your satisfaction and provide clear guidelines on how we handle returns and refunds. If you have any questions or concerns, please don’t hesitate to reach out.