Payment Policy

Effective Date: January 2, 2025

At Visionhato, we strive to make the purchasing process as seamless and secure as possible for our customers. This Payment Policy outlines the accepted payment methods, billing procedures, and other related details to ensure clarity and transparency during your purchase experience.

1. Accepted Payment Methods

We accept the following forms of payment for online purchases:

      • Credit and Debit Cards:
        • Visa
        • MasterCard
        • American Express
        • Discover
      • PayPal: A secure online payment method that allows you to pay with your PayPal balance, credit card, or debit card.
      • Other Payment Methods: We may accept additional payment options as they become available. These options will be clearly displayed during the checkout process.

2. Order Processing and Payment Authorization

      • Order Confirmation: When you place an order, you will receive an order confirmation email indicating that we have received your payment and are processing your order. This email will contain details of your purchase, including the order number, items purchased, total price, and shipping address.

      • Payment Authorization: Payments will be authorized at the time of checkout. The transaction amount will be charged to your chosen payment method after we verify the details. In the event that your payment method is declined or unavailable, we may contact you to update your payment information. Orders will only be processed after the payment has been successfully authorized.

3. Security of Payment Information

We take the security of your payment information very seriously. Our website uses SSL (Secure Sockets Layer) encryption to ensure that your payment details are transmitted securely. We also adhere to the Payment Card Industry Data Security Standard (PCI DSS) to protect your personal and financial information.

Third-party payment processors (e.g., PayPal, Stripe) handle the processing of payments, and Visionhato does not store sensitive payment details, such as credit card numbers, on our servers.

4. Currency and Taxes

      • Currency: All prices listed on our website are in USD (U.S. Dollars) unless otherwise specified.
      • Taxes: Sales tax will be applied to your order based on your shipping address, in accordance with local, state, and federal tax regulations. The applicable tax amount will be calculated and displayed during the checkout process.

5. Billing Address

When making a payment, you must provide a valid billing address that matches the address associated with your payment method (e.g., credit card or PayPal account). This helps ensure the security of the transaction and prevents fraud.

6. Payment Declines and Errors

If your payment is declined, we will notify you via email or phone, and you will be asked to update your payment information. You can either select a different payment method or retry the payment with the correct details.

In the case of technical issues, payment errors, or discrepancies, please contact our customer support team immediately at info@visionhato.com or call (760) 757-1336 for assistance.

7. Payment for Pre-Orders and Backorders

For pre-orders or backordered items, payment will be processed at the time of checkout. In the event that an item becomes unavailable or is delayed, we will notify you via email. You may have the option to cancel the order, request a backorder, or choose an alternative item. Refunds will be issued if an item is not available for fulfillment.

8. Refunds and Chargebacks

      • Refunds: If you are eligible for a refund according to our Refund and Returns Policy, we will process your refund to the original payment method. Please note that refunds may take 7-10 business days to appear in your account, depending on your payment provider.

      • Chargebacks: If a chargeback is initiated with your bank or payment provider, we reserve the right to investigate the reason and potentially take legal action to recover the funds. Chargebacks for unauthorized transactions or fraudulent activity may lead to account suspension and additional fees.

9. Order Cancellation and Payment

If you wish to cancel your order, please contact us as soon as possible. If the order has not been processed or shipped, we will cancel the order and issue a full refund. Once the order is shipped, cancellation is not possible, but you may initiate a return once you receive the item.

10. Payment Disputes and Fraud Prevention

To prevent fraudulent transactions, we use various fraud detection measures to verify your payment details. If your payment is flagged as suspicious, we may request additional information or cancel the transaction. In the event of a payment dispute, we will cooperate with the payment provider to resolve the issue.

11. Contact Us

If you have any questions or concerns about our Payment Policy or need assistance with a payment issue, please feel free to contact us:

Thank you for choosing Visionhato!

This Payment Policy is designed to provide clarity on the payment processes, security measures, and conditions surrounding your purchases. If you have any questions, please reach out to us for further assistance.