Sales Policy

Effective Date: January 2, 2025

At Visionhato, we are committed to providing our customers with high-quality products and exceptional service. This Sales Policy outlines the terms and conditions under which we sell our products, ensuring a smooth and transparent shopping experience.

1. Product Availability

All products listed on our website visionhato.com are subject to availability. While we strive to keep our inventory up to date, there may be times when certain products are out of stock. If an item is unavailable after you place an order, we will notify you as soon as possible and offer alternatives such as:

  • A backorder or restock notification (if applicable)
  • A product substitution
  • A full refund

2. Pricing and Payment

  • Pricing: All prices displayed on our website are in USD unless otherwise specified. Prices are subject to change without notice. In the event of an error in pricing, we will contact you before processing your order to correct the mistake.
  • Taxes: Sales tax will be applied to your order based on your shipping address and applicable state laws. The tax amount will be displayed during the checkout process.
  • Payment Methods: We accept the following payment methods for online purchases:
    • Credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Other payment options as indicated at checkout
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with a summary of your purchase. Please review this information carefully to ensure its accuracy.

3. Order Processing and Shipping

  • Order Processing Time: Orders are typically processed and shipped within 1-2 business days of receiving payment. Please note that processing times may vary during peak seasons or promotional periods.
  • Shipping: We offer various shipping methods depending on your location. Shipping costs are calculated during checkout and depend on the delivery address and the weight of the items being shipped.
    • Domestic Shipping: Shipping is available within the United States. Delivery times will vary based on your location and the shipping method selected.
    • International Shipping: We currently do not offer international shipping. Please check back for future updates.

4. Sales Promotions and Discounts

  • Discount Codes and Coupons: From time to time, we may offer promotional discounts or coupon codes. These discounts are valid only within the specific terms and conditions provided, such as expiration dates, eligible products, and minimum purchase requirements.
  • Sales Events: Special pricing and offers may be available during seasonal sales or promotions. These offers are subject to availability and may change at any time.

5. Cancellations

  • Order Cancellations: Orders may be canceled only before they are processed or shipped. If you wish to cancel an order, please contact us immediately at info@visionhato.com or call (760) 757-1336. We will do our best to accommodate your request. Once an order has been shipped, it cannot be canceled, but you may initiate a return once the item is received.
  • Refunds for Canceled Orders: If your order is canceled before it is shipped, we will issue a full refund to the original payment method.

6. Returns and Refunds

  • Return Eligibility: Products can be returned within 30 days of receipt, provided they are unused, in original packaging, and in resaleable condition. For full details, please refer to our Refund and Returns Policy.
  • Refund Processing: Once your return is received and inspected, refunds will be processed to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, except in the case of damaged or defective items.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@visionhato.com or call (760) 757-1336. We will arrange for a replacement or refund, and provide a return shipping label at no extra cost to you.

8. Customer Responsibility

  • Accurate Information: You are responsible for providing accurate information during the checkout process, including shipping address, contact details, and payment information.
  • Receiving Orders: Please ensure that someone is available to receive your order at the delivery address. We are not responsible for lost or stolen packages once they have been delivered to the address provided.

9. Privacy and Security

Your privacy and security are very important to us. We use advanced encryption technology to protect your personal and payment information during the transaction process. For more information, please review our Privacy Policy.

10. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on our website and will take effect immediately upon publication. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions regarding this Sales Policy or need assistance with your order, please contact us at:

Thank you for choosing Visionhato!

This Sales Policy is designed to ensure that our customers have a positive shopping experience. Please do not hesitate to contact us if you have any questions or need assistance with your order.